“Dear Editor, it angers me that Electricity Supply Corporation of Malawi (Escom) keeps collecting connection fees from clients when the company knows that it will not connect them to the national grid for two years or more.
To get connected, the Clients have to wait and sweat for years. When you go to their customer care desk, you get no new response: “Your file is being processed. Be patient, you will get connected bon.”
At times, they Claim that they do not have I wonder why they call it’ a ‘customer care department when it does not help customers when it matters most.
Are there people working on this laxity in service delivery?
Are there bosses who look into such matters to ensure the customers are getting a fair deal?
While government is doing its best to develop this country, even rural areas, the likes of Escom keep pulling backwards.
I paid connection fees for my house in 2015 and I have been to the customer care desk several times to ask for progress, but to no avail.
When I shared my predicament with my colleagues, they told me that the only way to get connected is to give money to relevant employees. l thought everything would be okay if I tried this path, but this Escom guy just ate my money.
I have been trying to call the person for over a year, but nothing is happening.
How is the country going to develop like this? I am sure it is not only me who is facing this problem.
Please, Escom do something or stop collecting connection fees until you help us who paid many years ago.”
P. Pendame, Chiradzulu